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  UNDERGARMENTS

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EQUIP. BAGS & BACKPACKS
HOCKEY STICK BAGS

  T-BLADE/OTHER HOLDERS
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  OTHER ACCESSORIES

EMPLOYMENT
ORDER STATUS

Ordering

1. What is the best way to contact HockeyMonkey regarding my order?

2. How long does it take to process my order?

3. What forms of payment does HockeyMonkey accept?

4. Can I pay by Gift Card from major credit cards (Visa, Master Card, American Express, Discover, etc.)?

5. How/Where/When do I check my order status?

6. I’m interested in placing an order, but don’t wish to place it online… What should I do?

7. My Credit/Debit Card was declined, but I know I have enough funds available…Why is this happening?

8. Why must I call for the price of certain items?

9. How can I place a pre-order?

Shipping

1. How do I track my order?

2. How do I get free shipping?

3. How many different shipping methods does HockeyMonkey offer?

4. What is oversized shipping?

5. Why has there been a charge of $9.99 added to the price of my one-piece stick/wheel bag?

6. Why might there be a delay if the billing & shipping address are different addresses?

7. My order was over $149, why is there a $4.99 charge for Ground shipping?

International

1. What phone number should I call?

2. Why can't I order certain items?

3. How do I setup a wire transfer?

4. What is my Shipping cost for International Delivery?

5. I’m a first-time international customer. Will I need to place a wire transfer? What do I need to know before I place my order?

6. I’m visiting the US & will be staying in a hotel…can I have my order delivered to my Hotel?

Returns

1. What is returnable and not returnable?

2. How do I return/exchange a product?

3. Is there a restocking fee?

4. Can I return a custom product?

E-Gift Certificates

1. How do I get my E-Gift Certificate Code?

Website vs Retail Store

1. Can I return the product that I bought online at the store?

2. Are prices on HockeyMonkey.com the same as they are at the store?

3. Where are your store located? What are their hours?

4. I’m in Europe; can I have my order shipped from your store in Sweden?

Equipment/Sizing

1. I want to have the t’blade system installed on my existing ice hockey boot. What size do I need?

2. What size tblade runner/rocker should I try?

3. What is my skate size based on my UK/EURO shoe size?

4. I thought t’blades couldn’t be sharpened… how do I use the t’blade sharpening stone?

5. I see several products with the letters SMU/THG in their description. What does this mean?

6. What is the difference between D & EE in skate sizing?

7. What kind of skate will work best for me?

8. How should I install a replacement blade into a shaft?

9. I’m just starting out, what should I look for in terms of what equipment to buy?

10.Will an ABEC 9 make me skate faster than an ABEC 5?

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Hockey Monkey, The Best Selection of Hockey Equipment from top manufacturers like: CCM, RBK, Easton, Warrior, Mission/Itech, Nike/Bauer, Sherwood, Eagle, Shock Doctor, Oakley, Graf, Jofa, Koho, Louisville TPS, Hyper, Revision, Cascade, Zoom Bang, Sportmate, BBYHDS and many more. Hockey Equipment you need, Including Men’s, Women’s and Youth Ice Hockey Skates, Replica NHL and Practice Hockey Jerseys, Hockey Bags, Hockey Sticks, Hockey Gloves, Hockey Pants, Hockey Helmets, and various Accessories for your Hockey Gear at the best prices. Pro Stock, Equipment Exclusives, Combos, Stick Shaft & Blade Packs and Ice and Roller Hockey Starter Kits. Be sure to visit our Hockey Retail Superstore in Santa Ana, CA. Don’t forget to check our Clearance Section to save up to 80% on select Hockey Equipment!