EASY ONLINE RETURNS NOW AVAILABLE AT HOCKEYMONKEY.COM
You asked and we listened. The most frustrating part of online shopping just became super simple at HockeyMonkey.com
Save time and avoid having to call customer service by using our self-serve online return portal to create, manage and ship your returns to us. Start a return by clicking the return link in your order while signed in to your account, clicking the return link on the order status page after filling in your order details, or by entering your order number and e-mail address in the return portal.
SELECT
The Items to Return
Your Return Shipping Label
SHIP
Leave the Package at a FedEx Location
WE OFFER THREE METHODS FOR YOU TO RETURN PRODUCTS
PRINT YOUR RETURN SHIPPING LABEL FROM HOME
Once you submit your return, you will receive a return confirmation containing the shipping label and return instructions. Simply affix the label to your return package and drop it off at a FedEx location. The return confirmation will contain tracking information allowing you to track your return easily online. Sign up to receive text message updates regarding the progress of your return shipment (text message rates may apply).
PRINT YOUR RETURN SHIPPING LABEL AT A FEDEX LOCATION
Once you submit your return, you will receive a return confirmation containing a QR code. Visit a FedEx Store location and present the QR code to a store associate, they will scan the code, print the return shipping label, affix it to the package and accept the package for shipment. The return confirmation will contain tracking information allowing you to track your return easily online. Sign up to receive text message updates regarding the progress of your return shipment (text message rates may apply).
SHIP ON YOUR OWN USING THE CARRIER OF YOUR CHOICE
Once you submit your return, you will receive packaging instructions. Follow them angd return the package using the carrier of your choice. This is the only return shipping method available for international customers.
Please allow between 5 and 7 days for us to receive, inspect, approve, and process the return. Refunds or store credits will be processed within 48 hours of an approved return.
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