CCM Warranty Information

CCM is dedicated to quality, offering a robust warranty on its hockey equipment to ensure customer satisfaction. This guide will cover the essentials of CCM's warranty policies, including the range of products covered, how to file a claim, and tips for extending the life of your CCM gear.

In this article, we will cover:

Scope and Duration of CCM Warranty Coverage

CCM's warranty covers various product categories against manufacturing defects. The warranty duration typically ranges from 30 days to one year, depending on the equipment:

  • Composite Sticks: 30-day limited warranty
  • Skates: 90-day limited warranty
  • Helmets: One-year limited warranty
  • Protective Gear: Variable, generally up to one year

All warranties apply from the date of purchase, covering only the original buyer with valid proof of purchase, such as a receipt.

 

Products Covered Under CCM Warranty

  • Hockey Sticks: CCM’s 30-day warranty for composite sticks covers manufacturing defects and applies to one-time replacement claims only.

  • Skates: Covered for 90 days, CCM skates are protected against defects in materials and workmanship.

  • Helmets and Facemasks: Helmets have a one-year warranty, while facemasks are covered for 90 days.

  • Protective Gear: Items like shoulder pads, gloves, and pants may have warranties lasting up to one year for specific manufacturing issues

Initiating a CCM Warranty Claim

  1. Contact CCM Customer Service: You can reach CCM by phone at 1-800-644-1677 (M-F, 8 AM - 4:30 PM EST).
  2. Gather Necessary Documentation: Ensure you have proof of purchase, such as an original receipt, and photos showing the product’s serial number and defect.
  3. Submit Your Claim: You may complete a web form for sticks and other products directly on CCM’s warranty page.
  4. Follow-Up: Keep your defective product for up to six months, as CCM may request it for further inspection.

For more information, please visit the CCM Warrenty Claim Page for full details

Handling of Warranty Repairs and Replacements

CCM assesses claims to determine if a product will be repaired or replaced. If your item is covered, CCM may offer a comparable replacement if the original product is discontinued. Replacement products are typically shipped to the customer once the claim is approved, although customers may be responsible for shipping fees.

Exclusions and Limitations of CCM Warranty Coverage

  • Normal Wear and Tear: Routine usage-related wear is not covered.
  • Misuse or Abuse: Any damage due to improper use, intentional damage, or modification voids the warranty.
  • Team Purchases: Items purchased for professional or team use, such as for university teams, are typically excluded.
  • Customization: Alterations to the product by unauthorized sources can nullify the warranty.

Tips for Maximizing the Lifespan of Your CCM Products

  • Regular Cleaning: Wipe down gear after each use to prevent breakdown from moisture.
  • Proper Storage: Keep equipment in a cool, dry area to avoid wear from environmental factors.
  • Routine Inspections: Check your equipment periodically for signs of wear, addressing minor issues before they worsen.

Frequently Asked Questions

  • How long is the warranty period for different CCM products?
    • The warranty ranges from 30 days for sticks to one year for helmets and certain protective gear.
  • Can I transfer my CCM warranty if I sell my product?
    • No, CCM warranties are only applicable to the original purchaser with valid proof of purchase.
  • What documentation is required for processing a warranty claim?
    • You need the original receipt and a photo showing the serial number and defect on the product.
  • Are there any fees for warranty repairs or replacements?
    • Generally, customers may need to cover shipping costs, but replacement products are covered if the claim is approved.
  • How can I contact CCM customer service for more information about warranty claims?
    • Reach CCM by phone at 1-800-644-1677 during business hours for assistance.
  • What are some common exclusions from CCM warranty coverage?
    • Normal wear and tear, misuse, modifications, and team-purchased products are typically excluded.