Rebound Rewards Loyalty Program

This November and December, we’re celebrating the season by doubling your Rebound Rewards Loyalty Points! That’s right—every purchase you make will earn you twice the points, giving you even more reasons to shop with us during the most wonderful time of the year! Rewards for purchases made in November will be added to accounts in January and rewards for purchases made in December will be added to accounts in February. 

Earning Rebound Rewards is super easy, just register an account and place your orders while you’re logged in! Then, when your rewards are ready, they’ll be added to your account and you'll be notified by e-mail!  Your Rebound Rewards tier is determined by how much you’ve spent in the last 365 days. The more you spend, the more you earn in Rewards! Rebound Rewards Gold & Platinum members can also qualify for Free Standard Shipping within the contiguous United States!

Here's how it works:

Earn: Create an account and place your order while logged into your account or shop at one of our stores.

Redeem: One full calendar month after you place your order, your Rebound Rewards will be added to your account based on your assigned tier.

Score: Simply apply your Rebound Rewards during checkout. Saving has never been so easy!

Reward Tier		Amount Spent in Last 365 Days	Rewards Towards Future Orders	Free Standard Shipping
	Rebound Rewards Platinum	$1,500.00 & Up	14% Of Qualifying Purchases	On Orders Over $50.00
	Rebound Rewards Gold	Between $600.00 and $1,499.99	12% Of Qualifying Purchases	On Orders Over $100.00
	Rebound Rewards Silver	Between $0.00 and $599.99	10% Of Qualifying Purchases	Not Available

You can earn up to 7% in rewards for almost every product you purchase, with our Rebound Rewards Loyalty program. Earning Rebound Rewards is super easy, just register an account and place your orders while you’re logged in! Then, when your rewards are ready, they’ll be added to your account and you'll be notified by e-mail!  Your Rebound Rewards tier is determined by how much you’ve spent in the last 365 days. The more you spend, the more you earn in Rewards! Rebound Rewards Gold & Platinum members can also qualify for Free Standard Shipping within the contiguous United States!

Here's how it works:

Earn: Create an account and place your order while logged into your account or shop at one of our stores.

Redeem: One full calendar month after you place your order, your Rebound Rewards will be added to your account based on your assigned tier.

Score: Simply apply your Rebound Rewards during checkout. Saving has never been so easy!

Reward Tier		Amount Spent in Last 365 Days	Rewards Towards Future Orders	Free Standard Shipping
	Rebound Rewards Platinum	$1,500.00 & Up	7% Of Qualifying Purchases	On Orders Over $50.00
	Rebound Rewards Gold	Between $600.00 and $1,499.99	6% Of Qualifying Purchases	On Orders Over $100.00
	Rebound Rewards Silver	Between $0.00 and $599.99	5% Of Qualifying Purchases	Not Available

You can sign up online by creating a customer account on HockeyMonkey.com, GoalieMonkey.com, LacrosseMonkey.com, or BaseballMonkey.com; or sign up in-store by creating a customer account with a retail store associate. Upon creating your account, you’ll automatically be placed in the Rebound Rewards Silver tier. That’s it - you're ready to go!

Nope. Signing up for Rebound Rewards it totally free and there aren’t any ongoing membership fees.

To earn Rebound Rewards online, all you have to do is place an order for eligible products while logged in to your customer account. To earn Rebound Rewards in-store, simply provide your phone number or email address to a retail store associate when checking out. 

Your Rebound Rewards tier is determined by the amount you have spent, excluding tax and shipping, on qualifying product over the past 365 days while logged into your HockeyMonkey.com customer account. If the amount you’ve spent in the last 365 is between $0 and $599.99, you qualify for Rebound Rewards Silver. If the amount you’ve spent in the last 365 is between $600.00 and $1,499.99, you qualify for Rebound Rewards Gold. If the amount you’ve spent in the last 365 is over $1,500, you qualify for Rebound Rewards Platinum.

One full calendar month after your order was placed, your account will be credited with rewards based on the tier you were assigned at that time. For example, if a customer is assigned to the Silver tier (5%) and places an order on March 15th for $200.00, a reward of $10.00 would be added to the customer's account on May 1st and is valid through July 31st.

All regular-, sale- and clearance priced products are eligible to earn Rebound Rewards.

The only products that are not eligible for Rebound Rewards are eGift Cards. The purchase of eGift Cards do not earn Rebound Rewards. Rebound Rewards may not be used towards the purchase of Rebound Rewards. Orders paid for, in part with or entirely, using eGift Cards will earn Rebound Rewards.

Rebound Rewards are valid for ninety days from the date of issuance.

To check your Rebound Rewards Tier, simply log into HockeyMonkey.com and click the ‘My Account’ link at the top of the page. Then, on the left menu click ‘My Rebound Rewards’.

To view your Rebound Rewards balance, sign in to your HockeyMonkey.com and click the ‘My Account’ link at the top of the page. Once your account page loads, click ‘My Rebound Rewards’ on the left menu. The Rebound Rewards page contains displays your current balance, the earnings for each order, the expiration of available balances, and your balance history.

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Rebound Rewards are sent on the first day of the month, one full calendar month after the order was placed. For example if an order was placed on July 15th (or any other day in July), the reward would be available on September 1st.

Yes. You will an e-mail receive a notification when Rebound Rewards are added to your account. You’ll also receive notifications that will alert you to Rewards that are approaching expiration.

Yes. You can opt out of receiving Rebound Reward notifications by disabling the notification checkboxes on the ‘My Rebound Reward’ page in your account. Unsubscribing from our marketing emails does not unsubscribe you from receiving Rebound Reward notifications.

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Unfortunately, it is not possible to earn Rebound Rewards if your order was placed using as a guest. We are unable to retroactively link orders placed as a guest to a registered account.

While logged into your account, you will be provided the option to apply Rebound Rewards to your order in the Payment Method section of the checkout. Simply click the ‘Apply Rebound Rewards’ button. 

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Rebound Rewards can only be redeemed in full dollar denominations. For example, if your reward balance is $15.34, only $15.00 in rewards can be applied to an order. The balance will remain available to future orders prior to expiration.

No – If your Rebound Reward balance is less than the order total, and you elect to apply Rebound Rewards to the order, the full balance will be applied. If your balance is greater than the order total, the difference will remain available for future use.

When you create an account on HockeyMonkey.com, GoalieMonkey.com, LacrosseMonkey.com, or BaseballMonkey.com; it is valid for all US-based MonkeySports websites. Rewards are generated based on the total spend from all websites during the accrual period. 

Yes – Rebound Rewards may be redeemed on any US-based MonkeySports website. For example, rewards earned on GoalieMonkey.com can be redeemed on HockeyMonkey.com, and vice-versa.

Once your Rebound Rewards are redeemed, we are unable to re-issue rewards in the event of a merchandise return.

Yes – although it would be in your best interest to utilize one account to maximize your rewards and qualify for Free Shipping more quickly.

No – Rebound Rewards are non-transferrable. Rebound Rewards may only be used by the customer they were issued to.

Yes – Rebound Rewards can be earned and redeemed at all US-based MonkeySports Retail Stores.

No – Should your first order be enough to qualify for Gold or Platinum, free shipping will be available one day after your first order.

HockeyMonkey.com is proud to offer our very own loyalty program, Rebound Rewards. Customers can earn between 5% and 7% in Rewards for purchases of eligible products. The reward a customer qualifies for is dependent on which tier they are a part of. The tier is based on the amount a customer has spent while logged in to their customer account over the past 365 days. Participation in Rebound Rewards requires a valid e-mail address. Membership in the Rebound Rewards Program is subject to all applicable laws and regulations and is void where prohibited by law.

Rebound Rewards are earned on the amount of customer purchases after all applicable discounts are applied and before shipping and tax is imposed. Eligible customer purchases include sale-, regular- and clearance-priced merchandise, but exclude the purchase of E-Gift Cards.

Rebound Rewards will be issued for all orders placed during a calendar month on HockeyMonkey.com. Orders placed through a guest user are not eligible for Rebound Rewards, even if the e-mail address matches a customer account. Rebound Rewards are issued one full calendar month after the qualifying order(s) have been through the customer account. Rebound Rewards are valid for a period of ninety days. Once a reward has expired, it cannot be reactivated or used.

Rebound Rewards is not legal tender. No cash back. Rebound Rewards cannot be applied to the price of Shipping. Offer can be redeemed with any other offer but cannot be redeemed for cash. Rebound Rewards are non-transferable, and they are valid only for the site from which they were issued.

Rebound Rewards will be applied prior to percent-off total purchase discounts. HockeyMonkey.com Rebound Rewards may not be redeemed: (1) as price adjustments on prior purchases; or (2) to purchase Gift Cards; or (3) at retail store locations; (4) for team orders. Some exclusions may apply including items subject to the minimum advertised pricing. Orders deemed to be 'bulk' or 'team' may not qualify for Rebound Rewards.

Merchandise returned for refund is not eligible for Rebound Rewards; the value of returned merchandise will be deducted from the order subtotal to reflect the earned amount. If merchandise purchased earning a HockeyMonkey.com Rebound Reward is subsequently returned or price adjusted, the value of the HockeyMonkey.com Rebound Rewards previously earned and/or the amount of the merchandise refund may be reduced to reflect any unearned value. The return value of merchandise purchased with a HockeyMonkey.com Rebound Rewards may also be subject to adjustment.

HockeyMonkey.com reserves the right to terminate program membership and take appropriate administrative and/or legal action if it suspects fraud, misrepresentation, abuse, or violation of the program’s terms and conditions. The Rebound Rewards Program is offered entirely at the discretion of MonkeySports Inc., and it may, at its sole discretion, cancel or modify program rules, benefits, participation, regulations, earning and redemption structure without any notification.